CALLMAX is a multi-site Call Center and Business Process Outsourcing (BPO). The main office is located in Santiago, Dominican Republic where they have 800 seats. They also operate another site in Santo Domingo with 300 seats. CALLMAX is operating uninterruptedly since 2006

Oscar is a senior executive with 20+ years in project direction and management, technology and service delivery. García also has extensive experience in operations and human capital management, as well as in design and implementation of processes improvement. Nowadays, he is an active project management professor at the PM Master Program and active member of the PMI Chapter Guatemala.

Success Case ALTIA Smart City

Ashish has a business degree from Harvard Business School and broad experience as CEO, strategist, merger and acquisition expert and outsource provider in companies around the globe. Bisaria also serves on the board of ALS Georgia and Harvard Business School GA alumni.

Lorenzo has broad experience in inspiring members of many companies worldwide to be better in their work and also in their lives. He is Happiness Consultant in Infinite Diagnostics & Coaching since 1998 and his motivation is to keep making a better world.

Peter has 37 years of experience in technology-related positions as VP, CTO and consultant for many well-known companies. Collins is nowadays CTO Cable and Wireless Networks for C&W Business.

Jorge is a successful sales and marketing executive with 15 years of experience in global technology companies within the Cloud Communications & Software Solutions holding strategic local and regional roles in the Americas. Elizondo has solid knowledge of business models and financial metrics to buy, sell, rent and consume technology from the cloud.

Rafael is an Assertive Business Development and Sales Professional with 20 years background in Unified Communications and Collaboration technologies. He is a Multiculture and experienced business and team leader in the Caribbean and Latin American markets for Enterprise, SMB and Service Providers. Nowadays, Chavez is Director of UC&C Business Solutions at C&W Communications.

Ninoshka has over 20 years of executive positions experience for the service industry at multinational corporations. Linde is also an active leader in developing the outsourcing industry by promoting multisectorial work, creating links between public and private sectors, and promoting the creation of a strategic growth and sustainability plan for the outsourcing service industry.

He has 20 years of experience in telecommunications, being founder of the company GIGA-OPTICS, a company from El Salvador which offered computer and telecommunications services, better known later as Columbus Networks. His leadership was crucial in the continuity of personalized business and in the transition to the Cable&Wireless Business.

Miro is responsible for managing operations in nine countries within Central America, the Caribbean and South America. In last two years, he has overseen 30% growth in revenue and 18% growth in EBITDA. During his tenure, Miro has directed the expansion of the company’s footprint, encompassing 17 contact center locations with over 12,000 employees.

Highly accomplished senior IT executive, with proven capacity for developing/implementing strategic plans for business operations, developing, and implementing cutting-edge technology solutions to facilitate the attainment of corporate goals. Develop and execute plans for effective operation of client services, product support, and quality assurance initiatives.

Information Technology should focus their strategies on 4 pillars: - The Culture of Customer Service, - ITIL processes and best practices, - PMO Project Management, - and the vision of Six Sigma for process optimisation.

Marcelo is a young and highly experience professional that has a degree in business and industrial administration with experience in the public and private multilateral organizations. He also has a Corporate Finance and Strategy Degree from the London School of Economics and Political Science. Previously, while working at Honduras Embassy in Washington, DC, USA, he worked as Counselor and managed relations between private sector stakeholders of Honduras and USA.He has managed projects as “My First Computer”, an initiative for underprivileged children with the office of the First Lady of Honduras. He is currently the CEO of Century Business Square in San Pedro Sula, Honduras.